Pathetic Employees and Your System Sucks

I Don't know how the SARS Staff got their jobs, all those people are there for nothing!! I submitted my documents in July and everything was well received, Went back to check progress of they demanded my bank statement I did that, now I went back again to enquire of my refund on the 17 September there's yet another story, Now after 21 days I was told of that lapsed I called last week and the agent said all was finalised money will be in 7 working days...now today it's 10 working days when I call its still to be finalised, REALLY???? How does your system work??? A story after a story no follow up???? It's funny that when one owe SARS there's threats and what not! Please replace all Horizon View Staff and your call center agents.