Pathetic and poor customer service.

Good day to who so ever reads this message. I app**** on 20/07/2026 for a tax refund. On date of application all my details were verified on the date of application. On to find out that 9 days later tele phonic follow up. I was told to do a selfie verification which was not divulged to me on date of application. Fast forward to around a week after that when I started following up again telephonically I was told that from the date of application 21 day waiting period was added to my date of application and also to the date at which I did the selfie verification. From 20/08/2026 until just before the 28/08/2026. In this time period of waiting and following up telephonically. I was given the bs story of either backlog of work or that either this or that had to be verified eg banking details, etc. It got so bad that I lodged complaints and out of the 2 or complaints I logged on only in the last one I got feed back. I am not going in to the finner details of my experience with SARS. I can only say this that all matters to SARS is for them to collect your tax and ***** you as the tax payer when it comes to assisting you in solving problems that may arise from having to deal with their incompetence. In closing the model of the story here is be very aware and thorough about how you follow up with SARS. Also take a note with my issue with SARS got so bad and I was forced to ask them what's script are they reading from. Because in the process of following up I got the same story or stories over and over again.