Pateties

I had an appointment in January, was sent home to do things because they would have to work late and it will take them to long as I was advised. I was also advised to come back the following Friday, I got there and was told there was no reconciliation done, I am to request that from my work and come back the next Friday again, the following Monday a consultant from sars called me upon my call me request and stated everything is there I just need to submit. It was then transparent that she/ the consultant at the branch just wanted to go home. I went back as I was advised and was told to stand in a que. The security was more worried about apartheid and new cell phones than assisting people. The lady from sars who is supposed to assist, went and joined in the conversation with the security and completely ignored those of us out side, she then went back in. A few minutes later she came out again and went to the shopping centre, while staff were leaving at 3.30 already. At 4pm the security just started locking the doors and staff were leaving, no one explaining that we won't be assisted etc. I had refunds coming and now I have fines due to these people's incompetence. I have complained and disputed this and as per usual nothing happens and no one contacts me. It has become transparent that we pay for the interest of their lunch time and tea time cause they sure as heck don't work. I sent an email to the branch's complaints and till this day I have no feedback or assistance from them. I will not pay this fine as it is not my inconvenience that caused that but sars themselves. When on efilling I sent countless call back requests on the website (help me file) and never got a call. We pay for people's lavish lifestyles instead of services rendered. As they say you can't really complain about the service because there is no dam service.