Outstanding VAT refund - no response from SARS

SARS owes my company a VAT refund relating to the 202304 period. The statement of account issued 25/07/2023 confirms this. To date all efforts to have this resolved and addressed amounted to: 3hrs spent at Klerksdorp SARS office before being told to leave (no more tickets!) and 1hrs at the mobile SARS unit in Potchefstroom on 1-Aug (sorry, private tax payers only!); the initial case no. is ***, follow-ups created case numbers ***, *** and ***2 none of which were resolved; meeting requests sent to *134*7277# were followed by a call from *** on Sat 7-Oct at 14h25 (!), and a call from the same number on Fri 12-Oct at 17h41 (!). Calls to the (012)... number are not answered. Ruth, the official who called on 7-Oct, promised to investigate and call again, but never did. My expectations to receive any response to this complaint from SARS: 10%