On Hold for almost an Hour to have the call cut.

I received an email from SARS today and when I tried contacting their call center I found that I was number 638 in queue.

After being on hold for 56mins I finally reach number 1 and get a consultants voicemail and a message saying the box is full and the call was cut.

This is pathetic and I refuse to call back only to be on hold for another hour.