NO HELP FROM SARS AGENTS!

*********** AGENTS!!! I have a refund due to me. Which has since not been paid because of a "special stopper/Bank detail update". On the 17th August 2022, I booked a telephonic engagement appointment, which was booked for 06/09/2022. I was advised to submit, proof of address, Selfie with my ID book and 3 month bank statement. I submitted the documents, received a call on the 06th/09/2022. The agent asked that I send a copy of my ID, which I did. I never received a follow up call or correspondence thereafter. I then requested a call back from SARS on the 08th/09/2022. The agent cut the call and claimed not to hear me. On the 12th /09/2022, I requested another call back, was assisted by 3 agents who kept on cutting my calls. The 4th agent, made a booking for me, for the 29th/09/2022, and advised I have to re-submit the documents. I NEED TO KNOW WHAT HAPPENED TO THE DOCUMENTS THAT I SENT PREVIOUSLY, WHY DID I NOT GET ANY FEEDBACK IF THERE WAS ANYTHING THAT WAS OUTSTANDING. WHY ARE THE AGENTS NOT GIVING US THE CORRECT INFORMATION IN ORDER FOR US TO AVOID DELAYS!!! THE AGENTS ARE NOT HELPFULL!! ALL THEY DO IS BOOK APPOINTMENTS, DELAYING FURTHER !!!