No Feedback after a year

In the middle of last year I contacted SARS to inform them that my login details for the e-filing portal does not work, I explained to the consultant that I cannot go into the branch and cannot remember all my details for the past years but would like to be able to do my tax return. She offered me a case number and advised that I will be contacted in either 4-6 weeks with feedback. <br> <br> I heard nothing since, and perhaps I should have followed up but what happened my query??<br> I called the contact center again today and the consultant told me that my case number (147 174 951) no longer exists when I asked asked why I was told that the query is too old and the case number is probably no longer on their system.<br> <br> I was informed that I owe SARS R1500, no the fact that I owe is not so much the issue, its the fact that it has accumulated due to no feedback being given to me, should I have received the feedback in due course the matter could have been resolved and the amount owing would not have been so much.<br> <br> Today I was told I need to wait another 21 working days to resolve my query, and all the while the amount will increase.... I am not happy about. It's not fair practice!