No customer service

I have never been so disappointed like this, I went to sars at Dube and the receptionist does not have a name tag his and he could not help me when I told him that my ex employer is giving a problem with giving me an IRP5 and when I mentioned him to him that when I went online at sars it states that when are not able to get your IRP5 you should to the branch or contact the call centre, he failed to even assist me