NO CUSTOMER SERVICE!!!

I am having the worst experience dealing with SARS. First of all my return took more than 3 months to be correcrly filed. Now they have paid my refund and the bank has made the funds uncleared and SARS has to confirm them before they can clear them. The numbera they gave me to call are unanswered and go straight to voicemail, the email i have sent has not been rep**** to for 3 days. THIS IS PATHETIC!!! IF ROLES WERE REVERSED THEY WOULD HAVE MADE EVERY EFFORT TO MAKE MY LIFE A LIVING HELL