No accountability... no service!

SARS have completely failed South Africans. Edward Kieswetter has failed South Africans. People are waiting for refunds which no-one knows when it will be paid back. SARS office officials have no knowledge of the functions carried out by SARS Head Quarters officials. I have been waiting since 19 July 2024 for my refund. Have been requested to submit my Bank Details 5 times. Have spent over 3 hours on the phone while trying to speak to a consultant, without success. Receive no response from the SOQS and cannot get through on the Complaints line. Heard rumours about a SARS backlog with Bank Details verification. How does it take more than 5 minutes to verify Bank Details of any taxpayer? Its a logical step from SARS to not make payments and hold on to the funds as long as possible. They have time to update the SARS mobi app, but not enough time to pay refunds. It is complete madness. Absolute show of power over the citizens of this country. This is mis-conduct on a serious scale. No accountability. Its time for the commissioner to step down and accept responsibility for his failure to serve the people of South Africa.