My Returns Bad Service

I am very unhappy with the service provided by sars. I did a return on the 05.07.2017 and submitted my documents on the 06.07.2017 for audit as was told that my submission needed to be resubmitted. I was advised to wait for 30 business days for feedback. I did that and waited for 35 business days and called to find out if there's any progress. I was assisted by a gentle man, unfortunately I didn't record his name who escaped my query as the turn around time has passed already he provided me with the following case no: ********** 144 . I called again after a week spoke to Sheryl who wasn't so helpful and advised I just needed to wait there's no turn around time for escalations. On the 05.09.2017 I called again and spoke to Gloria who seemed to be helpful at first and but placed me on good to check and got back with an answer stating I can't be assisted I just need to wait. I requested to speak to a manager to escalate the quiditoe who was meant to be doing his or her job at the first place who didn't do the job that was assigned to him or her. I was told that the manager cannot do anything and she refused for me to speak to a manager. I'm really not happy with sars as I pay monthly taxes but when they need to return what's due to me they unforntuanelty can't help and I am not getting the service that I need.

Kindly rectify and provide me with feedback as to am I getting any returns or I won't get anything it's been 2 months already and haven't gotten any feedback.