Mr Solomon Mnticipha Call Centre Agent at SARS

Good day,

I would like to lodge a complaint against the following staff member at the South African Receiver of Revenue and voice my utter disgust in the service I received from the consultant by the name of Mr Solomon Mnticipha . I logged a call regarding my tax return on the 15th October 2025 as I could not submit my return as the system and efiling said that their is an error on my account. Today and agent calls me back as my appointment was scheduled for today 18th November at 15h00 but he called me at 11h50 and not asking me if it is a suitable time to chat to me. I could not hear the agent as his line kept on dropping due to network coverage and i made him aware of it. he then proceeded to ask what I need his help with and i explained what the issue was , he then in the most derogatory undertone tells me that that my return was submitted, "it's simple what do I not understand". I then asked him when was it submitted and i did not appreciate the tone in which he was speaking to me and if i understood i wouldn't have asked for help or guidance as there is a way in educating a customer. The conversation continued and I made the agent aware again of how rude and condescending he comes across over the phone , he then responds to tell me that I am ABUSING him by calling something which was evident that he was rude and condescending, of which i made him aware that he set the tone of the telephonic conversation earlier and that he should not be using words like Abuse to a client that was not screaming at him or calling him out of his name. Dear SARS please listen to recording between myself and your agent as I have a copy for myself. You do not treat people seeking advise the way this man has and being irritated by the lack of guidance, kindness and resolve does not meant that you are irate for him to insinuate that I WAS ABUSING HIM ON A CALL. I am disturbed at the lack of professionalism and if this is how SARS treats taxpayers.It is extremely grotesque.