Most *********** Customer Service Agents

So with tax return season my husband did his returns as he should.He submitted various documents as it's his first time doing so. After registering online and submitting documents..he was asked to go into a branch which he did.Eventually after long q's and and long hours.. everything requested by Sars was submitted.He was then told to wait for 21years as auditing was being done...it's over a month and still no feedback was given...whenever he calls in the *********** agents would just say it will be escalated..he called everyday for 2weeks and everyday the same story...theost famous line is..."Sir we have no idea when the auditing will be complete..."..I find this unprofessional as nobody can give him a straight answer..who employees people who can't answer a question related to their business?...the worse experience ever calling into the Sars contact centre...not helpful at all!!!!!