MOST HORRIFIC SERVICE EVER , WORST PEOPLE TO WORK WITH , MOST *********

Good Day , this is by far the worst few days i have had with the SARS team since Friday the 02/10/2020 , i have been calling every SINGLE day with only receiving the worst service ever not a single person with in the SARS team that i have spoken to have even tried to show empathy , they are yet to be by far the worst to work with must be said EXTREMELY RUDE AND ********* ,

i called on the 05/10 to follow up on how far my review was , whereby i was advised that the claim is on its 21st day and i should have received feedback if i had not received feedback i should call in on Wednesday the 07/10 , by the end of business the 05/10 i had still not received a call back .

i the requested a call back yet again on the 07/10 , and spoke to a analyst who was extremely rude and had no way of speaking i requested to speak to a manager i then spoke to Patrick who then assured me that he will continue to follow up on the claim and would give me feedback by Friday the 09/10 of which he had not done to date i have not received feedback from Patrick ,

i called back on Monday 12/10 and spoke to another analyst (Lwandle Ndlangisa) , who was also extremely rude as well and was of no assistance either i then forced and requested to speak to a manager or somebody with in a higher position , she then advised that her manager (Palesa Mokobedi ) would call me back , i requested that i received a call back by 12pm 12/10 , however no call back received , i also requested a number or direct line for the manager and was given a number *** ,

today 13/10 , i tried calling the above number *** with no answer , so yet again i was left with the option of requesting a call back from SARS , i then received a call back from Thembi , i advised her upfront that i want to speak to a manager because i have not been happy with the service received and i would like assistance now , she then advised that she would put me through to her manager Nizaam who was then unavailable and requested that i provide my details to call me back ,, i had advised her that i am not going to accept that as i am still waiting for a call back from the previous day , i then had to hold on the line for an entire 55 minutes to speak to a manager ,

Wow i then speak to a Kgauta who is the line manager within the space i explained to him that i had to wait an hour to speak to him AND INDIRECTLY HE TELLS ME THAT HE HAS HIS OWN TEAM THAT REPORTS TO HIM AND HE IS DOING ME A FAVOUR BY TAKING THE CALL , FURTHER MORE WE CONTINUE THE CONVERSATION AS I WANT TO KNOW WHAT IS THE HOLD UP BECAUSE MY CLAIM IS WAY PAST THE 21 DAYS SURELY I SHOULD HAVE RECIEVED SOME SORT OF CORRESPONDANCE FROM SARS ADVISING , HE THEN TELLS ME THE CLAIM IS BEING REVIEWED DUE TO OUTSTANDING DOCUMENTATION , I SAID WELL IF THAT IS THE CASE HOW WAS I NOT ADVISE OF ANY OF THIS , AFTER SITTING ON THE LINE WITH THIS MANAGER FOR OVER 15 MINUTES APART FROM HOLDING ON A CALL FOR AN HOUR PRACTICALLY FOR HIM , WAS HE ALSO OF NO ASSISTANCE NOR DOES HE HAVE ANY SENSE OF CUSTOMER SERVICE EITHER ,

THE APPLE DOES NOT FALL FAR FROM THE TREE , BECAUSE HE IS A TRUE REFLECTION OF WHERE HIS STAFF LEARNS HOW TO DEAL WITH CUSTOMERS ,

I AM EXTREMLY FURIOUS WITH THE SERVICE FROM THE SARS TEAM BY FAR THE WORST EVER