Matter not attended to till to day

Doesn't deserve 5 star, I wrote a review about my return at sars they didn't bother to answer and my matter was not attended to even today and I'm worried because I'm owing because of the error made by them and they noticed at the branch and they said they made a dispute by still nothing has changed till today but they said it will take only 21 days, I don't know what to do anymore now