Man vs Machine, quick to fine slow to help

We are experiencing high call volumes! What are you doing about this? Please wait on the line for the next consultant! Why do you drop the call? Why do you bother with case numbers, you have half a billion of them as of today and you can't even answer the phone. Are you trying to reach a maximum score? I have 5 case numbers for the same query that mean absolutely nothing. Please note, this review was generated by a human being and not a machine. The review above is written as satire, you may have to look this word up to understand what I mean.