Long overdue escalation

So I have submitted my tax returns in July 2019 like a good tax paying citizen. I was very patient as I was told that i am being audited for 2011 (again) and 2019. i was told the audit take 90 days. In that time I did not contacted SARS in any way. On 15 October when i made a follow up I was told that my case was escalated and and I will get a phone call within 2 working days. I never received the call and i waited it out.

I followed up again on 25 and 30 October and again on 1 Nov. On 11 Nov I phoned them and i got the same story " we will send an email to audits dept and you can expect a call within 24 hours from one of our agents. Guess what, I called back and was told the same. So what am I suppose to do?

This doesn't sit well with me. I am just fed up with this ****py assistance that i get from Sars.