Lack of Good leadership

On 19 October 2017 at the JHB branch I was advised that there is a refund due to me but it would up to 60 Days to pay after it has been with the Auditors.On day 59 I went back to the branch to confirm if all is in order,only to find out that there is an outstanding 2017 submission, we sorted that the same day and on the 22 December I was shown on the system that the Refund has been paid into my account on 23 December .All this information I was told by the Manager Simon Mphofu.I waited for the money to reflect into my account but nothing happened until I phoned on 27 December I was than told that the system rejected my refund and no reason was given and after I had spoken to Manager Nolubantu from the Pretoria branch as well as Shannon another manager the case was finalised again on 28 December until today i have not received my money and i call the call centre atleast 5 times a day but no one is willing to take this case seriously instead the call centre consultants do not recognise the urgency of the case.I bet if i was a high profile client i would not recieved this horrible treatment.Sars employees are extremely arrogent and do not care how many time one client calls quiring about the same case,as long as it is not their problem its fine.The Media has to know about this and the whole South Africa has to know what sars does to ordinary clients.Its embarrasing how a small case can become such a big deal