Lack of customer service from call centre agent

i have been calling since the beginnign of September trying to get assisted with the E-filing. I received a message last year that we return was being auto-assessed and that I only needed to submit a return if I had other income. I have in the past 15 Months lost the message. I was trying to submit this years and ented up submitting last years assessment. I called again today from 08:00 and only mananged to submit a call back. i received a call from a lady on +*** at 1229 she would not give me her name and refused to hear my query on last year she told me how to access this year and then hung up without assisting me to complete for this year I had to ask a student at work to assist me. I have received a notice of non-compliance penalties for last year and was trying to find out who I could discuss this with as when I wanted to make an appointment to go in to a SARS office was was assured I did not need to as it was being auto assessed. Can someone please call me to advise me on the way forward.