Just want to start submitting tax returns

I signed up twice for e-filling, and both times my account was deleted or blocked. Calling in I was advised to go to my nearest branch. Upon arrival the line was all ready the longest line I've ever seen. But I went to go stand inline, and was later told that i can no longer receive help on my issue, as that queue is closes and i would have to come very early like 5:30 to get assistance. I just want to do my tax return. Why r u guys making it so difficult.