Just give me an answer and my payout

Hello Peter

Worst service ever. On the 1st of July, I submitted my E Filling like a good samaritan. I had to change my banking details online. One of my colleagues also changed her banking details online and receive a payout the next day. I had to wait 3 weeks just to call and find out I need to go into the SARS office to hand in my banking details. I sat there for 2 days to be finally assisted on the 16th of July. 2 weeks ago I phoned them again just to find out that the person who helped me at SARS never submitted my documents to the correct department. Monday I phoned again, with no luck nobody can give me an answer, finally yesterday the Lady told me the verification process of my banking details was finally processed, but now I still need to wait for payout, nobody can give me a date or any answer to why this is taking this long. All I want is the money they owe me. since 2013 I have not received one payout. This is ridiculous.