its been long escalating one thing

I would like to request further assistance regarding the outstanding amount reflected on my tax profile.

Late last year, I received a correspondence indicating that the reason for the amount owing was due to the IRP5 for 2019 not being received. I contacted your office and spoke to a consultant who confirmed that the correspondence was correct, and I was advised to request the IRP5 from my previous employer. I explained that I had already tried, but they were unwilling to assist. I was then informed that without the IRP5, nothing further could be done.

In February, I managed to obtain the IRP5 and submitted it. Later that month, I called again and spoke to a lady at the Randburg branch who advised me that the issue was not with the IRP5, but that someone from Nedbank was allegedly using my tax number. She advised that I should come into the branch with my ID to resolve the issue.

I went to the branch, but the explanation changed. The consultant called one of his colleagues (I believe his name was Lawrence), who was very rude. He instructed me to submit an affidavit and dismissed the importance of the IRP5, stating they were not required. He then proceeded to complete assessments for all the years I had not submitted returns.

However, I am now being told that I still owe the outstanding amount. I do not understand how this is possible, as in the year in question (2019), I was only earning R5,500 and was not within a taxable income bracket. Prior to receiving the initial correspondence, I was not even aware of what an IRP5 was or its purpose.

I would like to raise the following concerns:

The confusion and conflicting information I received from different consultants.

The responsibility of my former employer, who failed to submit the IRP5 initially.

The fact that I was under the impression that only individuals who were taxed needed to submit returns.

The amount in question appears to be based on incorrect or incomplete information