Is there no end to the creativity SARS displays in providing nauseating service?!?!

<p>Just when I thought we had finally reached an acceptable experience with Efiling, your organisation has outdone yourself with the pathetic, unhelpful and arrogantly condescending service. </p> <p>I submitted my tax return on the 1st, the view calculation service did not work. So I proceeded to download the PDF versions from the efiling site directly. Still no letters or notifications were available for viewing. </p> <p>Being a responsible taxpayer, I contacted the call centre to confirm that documents requested (as I have learnt from experience and not from SARS communication) are the same documents I usually submit. I then proceeded to upload the documents in the correct format and size. </p> <p>I recieved no communication via sms regardless of the numerous times I have updated this infomation on the efiling portal. </p> <p>I left this for a week and without recieving a SINGLE CORRECT LETTER, I decided to contact the call center because I noticed that my notification on efiling showed that the completion letter had been submitted on 6 July but there was another letter issued this morning for documents to be submitted again. </p> <p>I contacted the call centre in order to make some sense of the situation and was repeated told to 'READ THE LETTER' stating they could re-audit after the completion. When I requested an explanation as firstly I had never seen the letter and secondly because it made no sense to have the SAME information requested 5days later. The consultant blatantly disregarded the basis of my query, just blindly repeating I should read the letter. </p> <p>I proceeded to request a team leader, who made me wait 5minutes on a call I WAS PAYING FOR before proceeding to do the exact same thing that the consultant had done. </p> <p>I EVENTUALLY mananaged to get Maphelo in Alberton to send me a correct copy of the email only to find that the wording of the Act is "reserves the right to conduct further reviews in future if required." </p> <p>This was the basis on which I was refused access to a manager and on which I have to now submit THE IDENTICAL DOCUMENTS a mere 5 days after completion!!!!</p> <p>I then have to engage a search party to find the complaints section on the efiling site and am only given 3lines to explain the problem!!!</p> <p>I am nauseated at the fact that my refund is being withheld in such a blatantly deceptive manner and I am shocked that an organisation that clearly relies on the legal information from us to be exact and beyond reproach when the information they offer is beyond SHOCKING!!!!</p>