Inconsistent information & unresolved issues

Good day. I have been trying to register for e-filling with SARS, since the 1st of July 2015. First i was told that i'm registered under someones profile, and need to register again. I was unable to register as an individual and promised the profile will be changed. Few weeks later was told i need to fax registration form and ID, Which i did, but was told my details don't match whats on the system and need to come into the offices. Went there, was told the matter is escalated and an investigation is done. No correspondence was given. Today i follow up and i'm told to register another profile as an individual, i did and the call center urgent is telling me the new profile is there but need to go into SARS to change the details. When i get to SARS i'm told those are done by me in my profile i have 100% access rights. Now i don't know what to do and this is frustrating as i'm paying over R5000 monthly on tax, and yet the service provided is so poor, never-mind the fact that i cant claim. Please HELP.