INCONSIDEDRATE & FRUSTRATING RANDBURG STAFF

<p>I submitted my e-filing on the 12th of July 2016 where I changed my banking details to new details. I was then issued with a letter that required me go through a verification of banking details. On Monday the 18th of July I took all my documents to SARS Randburg. At reception I was advised that I needed to get my landlord to complete a confirmation of Residential address and bring it back bvecause my lease is outdated. On Tuesday the 19th of July 2016 I brought back the documents, they were scrutinised and discussed for about 10minutes and I was told that the Confirmation of Address must be signed by a Trustee and not an administrator of the residence. I went back and brought back the forms again on the 21st of July 2016 with a signature of the Trustee. On this day I am now told that I need an original copy of the Confirmation of Residential Address, even though I was there on the 18th and the 19th and no one ever mentioned this to me. No one cares about the fact that I must take off work to go do these documents and bring them to SARS. To date I still have not been able to resolve this query. No one seem realise how unpleasant it is to go through all this paper work, but we do it because SARS terifies us all, and yet no one at SARS cares enough to give the correct informantion so these processes are not more excrutiating than they need to be. All I needed was to submit tax, now I am going through this impossible journey that has no end and I dont know what to do anymore.</p>