*********** service - SARS Tax Return

I submitted my tax returns in November just before the online submissions closed. The outcome was that SARS owes a certain amount which was to be settled by end of January this year. By the second week of December I was requested to send supporting documents for auditors which I did. Seeing that there was no feedback after submission I contacted SARS to follow up and was told that the auditors were looking at all the documents and would get back to me within a week. I’ve been doing follow up calls every week for the past 6 weeks and every time the feedback changes. It’s either a promised lie that I would get feedback within a week which I haven’t, or that auditors have accepted my supporting documents and on a different call they haven’t or they have completed the audit and upon my call the consultant will escalated my case again. This is totally *********** seeing that I have adhered to all the requirements as per SARS requests. I haven’t gotten the same treatment and no sense of urgency has been attended to this matter. I called again on 6 January and today at 9:55am and I was told by the consultant that she doesn't know when the escalation department will get back to me and that she can't escalate my case anymore but will follow up and that I must wait for their call which has not happened. I would appreciate if this matter is sorted before the end of February even though it’s a month later than what SARS promised. I am not happy with the level of service