Incompetence SARS

As a paying Tax South African without skipping a single month I expect my money to be deposited within a month, I contact their call centre and everyone is reading from the same script “we cannot tell you when you will get your returns”, even though my submission was not audited. These is pathetic and I expect a timeously resolution in getting my returns. I'm explaining below what happened and how *********** SARS is.

02/07/2018 - I submitted my returns and updated my new banking details online which no bothers explaining that you need to validate your banking at the nearest branch. 11/07/2018 - I receive an SMS from SARS indicating that I need to go to their nearest branch and validate my new banking details. I contacted their call centre and a very helpful lady explained which documents I need to take to any of their branch. 19/07/2018 - I went to the SARS branch in Horizon Rooodepoort and the service was great everything was validated, I thought the money would be in my account within a week. 25/07/2018 - I contacted SARS call centre once again the same robot at the end of the phone explained that they cannot give me an answer when will I receive my returns.

01/08/2018 – Is my last resort in trying to get my returns in a peaceful manner. I cannot accept incompetence within our country also now a government. How difficult is it to transfer money that is owed to me? As when I do my internet bank is a click of a button and the beneficiary gets paid. I want my money.