Incompetence at its BEST!

I have submitted my tax returns on the website and got a reference number on the 22 July 2024. 3 months later, still no communication as to why my refund hasn't been paid out despite me calling and being told that the case has been escalated further. Every time i call, i get a different reason as to why my case hasn't been allocated to an agent. Plus, the complaint procedure is as useless as the call center agents i have been dealing with!! Very disappointed with SARS because had i been the one owing them, they would have made sure i pay on time.