Incompetence

I started the process since 13 July 2015 using e-filing money showed the amount the was supposed to be paid back to me, weeks passed no refund I than called their call center I was told I need to submit the previous once at the branch I went there on the 07/08/2015 submitted all the IRP5 was than told I have to up load both my IRP5 for 2014 as I had to the following day I did that at work waited again 30days passed nothing happens called sars call center again was told u submitted them manual I need to go to sars branch again I did that again and I asked is the anything else needed from me for the process to be done they said everything it's sorted and my money will be paid back to my account. An sms was sent to me the very same day after I left sars branch telling me the first payment will be done on the 1 October 2015 and second pay 31 October 2015 that was in September 14 2015 even today I have haven't received my pay called again nd was told that I It will take 60days for money auditing. Since from July fighting the same battle and now am being told they is nothing they can do after speaking to the call center manager Mandla instead after that my e-filing change to upload doc