I would give them a ...

I would give them a 0 if the option was there, my mother has been trying to get her Sars money since the beginning of the year, ever since my dad and her husband died a year ago, there were claims that need to be done, but everytime she sends all they request for, a month and a half later when checking for correspondence, they say they have none of her details and she must send again, she has been going through all this the whole year as a widow