I refuse to pay my returns!

<p>I cannot get my e-filling to work and have done all that I could - I now refuse to pay my returns!</p> <p> </p> <p>The following was my last e-mail I sent on which I still have no reply.</p> <p> </p> <p>"Good day</p> <p>Please assist me with the following request: Please link my documents that I submitted at a branch to my e-filing profile.</p> <p>I am extremely frustrated at the moment because I cannot submit my returns! This due to a number of reasons. But mainly, the system to get registered is ridiculously tedious, and no-one (not at the branch or over the phone) can exactly explain the process in its entirety ( it is as though they think I cannot comprehend the steps necessary to get my e-filing active).</p> <p>How I got to the stage of e-mailing you:</p> <p>1) On the 7th of July 2017 I started the process by first phoning the call centre to find out if I can do everything online, or should I rather start at a branch. I was told that I do not need to go to a branch.</p> <p>2) So I did the online steps to create a profile. Then the afternoon I saw that it's not that simple as I cannot submit returns (and yes I'm naive to think that on the same day of registration I can submit a return - because that is how simple it should be!!!!!!)</p> <p>3) I phoned the call centre and was advised to go into a branch because my profile and the information on the system did not match and it can only be confirmed at a branch.</p> <p>4) I went to the branch immediately to submit my things but upon arrival at 12:00 at the Randburg branch I was told that I would probably not be helped as they were too busy.</p> <p>5) I went the next morning at 06:00 to queue and submitted all my documents. I informed them that I already started the process to register for e-filing but was asked to come into a branch to submit the documents in person. After I submitted they said all was in order.</p> <p>6) Every day since then I phone in to ask why my the system does not recognize me. The responses has always been the same - 48H can first pass (WHY SHOULD IT??????) Once someone even told me I should wait 72H.</p> <p>7) Yesterday morning I insisted that someone do something and at least the lady who assisted me escalated the matter (Ref - ********** 70). Yesterday afternoon I received a message saying that I need to do something online.</p> <p>8) I went online to compete the process and I was asked to upload documents. (What????) Luckily there was an option - Submitted manually. So of-co**** I used that option. But alas, I could not do anything!!!!</p> <p>9) Today I phoned again (Ref - ********** 88). After a long discussion I was advised to e-mail this address and request that you link my documents to my profile. I am also attaching the same documents.</p> <p>If by tomorrow I cannot submit my returns, I will refuse to do so, as I have in my opinion tried all the means necessary to do so.</p> <p>Regards<br />JC Kruger<br /> ********** 086<br **********