I need help to get my SARS Refund

I have submitted my Return and my 21 days in which they had to verify my banking details have elapsed. My Case was escalated and there is now a further 21 days. Everyday one speaks to *********** people at SARS. I spoke to 1 lady on 17.10 who escalated my Case. For the rest they were useless. SARS employ other Races as well. I battle to understand. The person on the other side battle to understand or explain themselves. When will I get my few rands? Employ equal equity. Give us options to speak to someone who can understand us.