I ma being penalised for SARS` systems having continuous errors.Ridiculous!!!

I am at wits end with SARS.It all started with my tax returns where I could not download correspondence from the website and could not upload documents either. I called the call centre but the assistance from the so-called " friendly" consultants left me furious.I then went to SARS themselves to be told that my returns has already been audited.AUDITED WITHOUT ANY DOCUMENTS???How is that possible.The gentleman then informed me to prepare the documents and take it back for uploading which I did ,just to be told again that the cases has already been closed and that I have to log a dispute and request con-donation. I have been trying to do just that but the sms verification that I have 2 minutes to log in takes 10 minutes to arrive. How an I suppose to deal with this? I then phoned to be told by the consultant that the system is an immediate system and that I am doing something wrong....and then moments later she confirmed that there is a system error.How convenient? SARS conveniently keeps on adding penalties to my account as if I am the one not trying to hand in my documents. I am so sick and tired of this and would really appreciate someone to assist me urgently. How is it possible for SARS to penalise me when it is their systems that is constantly down? I have been back and forth to SARS way too many times now. I guess SARS and their employees do not care at all as they can do whatever they want especially since I am white.