I have no words.....

I am very very disappointed with SARS service Turn Around Time!!!!! I have a dispute that I lodged in 2012 for the tax year 2012. I only got feedback regarding this dispute on the 22/05/2015. How in the world can a dispute take 3 years!!!! I went to SARS offices and they could not help me as this was a e-filling!!!!! If feels like that you do not care at all and when I phone nobody can help or they cannot give me a number to phone. It will take you 21 days to get back to me and that is bad, very bad services......<br>