How useless can SARS be.

I have been to SARS in Bellville Cape town 10 times and contacted the contact centre 19 times to update my details and then to follow up on my updated details . All my information is still not updated. After my last visit to Bellville i was assured by the consultant that my details will be updated and I can register on efiling to submit my latest tax return . Each time I have been to Bellville I have done the exact same thing. Submitted my information and have them capture it on the system . Each time I was assured that the update has been done but when I call the contact centre to follow up they confirm that nothing has been updated and someone in management will contact me but they never do. How many times does it take to update details on the SARS system? You are quick to want to take money from taxpayers but you are useless at providing a service. I need my details updated so I can register on efiling . Do you need me to visit SARS every day for this to be completed? How useless can you be. Provide the service ! And have management contact and follow up like they say they will. One star is even too generous for the lack of service provided .