Horrible telephonic engagement with SARS ALBERTON agent

I had to e most horrible telephonic engagement with a SARS agent!!

On the 2nd August 2021 a telephonic appointment for 15h30 was booked for me via the SARS online booking system. I received a call from a gentleman named David at about 11am on the day, he address me by my surname, of which I corrected him and asked that he addresses me by my name, no apology he just continued with the conversation. Not that I was looking for an apology, but an acknowledgement of my request would have been appropriate at the time.

He then proceeded to ask the reason for my appointment, which I explained, he then proceeded to explain the requirements, I briefly interrupted to get some clarity, but he continued talking, then he then said 'hello' , 'hello' ..as if he could no longer hear me then dropped the call. He called back few minutes later and I answered, but he dropped the call on me AGAIN, seems he could not 'hear' me.

David calls me back again around 4pm, at this time I have attempted several times, to submit the required documents online as he had briefly explained, but the case reference number for the call kept coming back as invalid when I tried to submit. I explain this to him, as I scrambled to look for my laptop and got to the SARS website while he is on the call with. He seemed inpatient and told me he had other clients to assist, I then proceeded to ask him if his intention was to really assist since he seemed to annoyed and impatient.

I hope SARS Alberton investigates this case, I felt let down by the poor service I received from David, he dropped the call while I was still talking to him, my experience with call centres since I have worked in one before, is that you drop a call on a client ONLY when they are rude or abusive on the call, not when they state facts and demand better service.

My view is that SARS will never investigate this case, David will continue working and offering bad service to tax paying citizens. To date my query has not been resolved, no call or follow up from SARS.