Horrible service from Tsholo the line manager

Horrible service from Tsholo the line manager.

I submitted my documents 21 working days ago in order to receive my refund. The 21 days has lapse, no feedback has been provided or refund.

I spoke to Tsholo who advise that she is a line manager in a call centre. She was abupt, distasteful and disrespectful.she advise that she cannot escalate the matter i will have to wait for feedback back. I ask about the turn around time which has lapse and my money has not been paid.

She advise that she can only view the status. Few minutes later, she will make notes and escalate the matter to the SARS Auditors which are namesless.

My case *** has not been assigned to anyone and its been morethan 21 working days. She advise that i should call again after few days while I spent 2 hours holding in order to get hold of SARS.

SHE LAST WORDS WERE 'U DONT HAVE A CHOICE YOU WILL HAVE TO WAIT, THE HANG UP.