Horrible service at SARS, I have no words, I am shocked, it is not fair

I am not sure if they are running a mafia/ secret business or not, you can't even find one single person to assist you with directives, just one single person, I am shocked. When I wanted to complain they said it will take another 21 days for the issue to be resolved, but they do not seem to care. I even went to the branch in person but did not receive help, after many calls to the call center and escalation with no callbacks, no one will call you back about your issue. 3 weeks just to get an explanation it's a mission. I am close to giving up because I am convinced that they do not want to serve the people. The call center does not have answers and people in the branch do not have answers and do not even want to refer you to the right people. I am told they are not allowed. Horrible service.