Horrible customer journey!!!!

I honestly have had a terrible experience with SARS. I filed my return on the 27 July '19. And I was selected for Verification, I submitted all the required documentation on the 6 August '19. The Verification process apparently takes 21 business days to be finalized. Its the 23 November '19, and still no correspondence from SARS. An escalation and 8 case numbers later... and still nothing. This honestly is horrible. why can't we be treated with respect? Can we get answers?