Heart broken and distressed , no help received

I’m so heartbroken by the level of disrespect and impatience displayed by Shiela from SARS , I recently contacted them and requested a call back , they put me on hold for more than an hour and what makes it worse is that the consultant who was assisting me , her name is Shiela was so impatient and put the phone down on my ear while we were busy talking. I understand that maybe my questions seemed stupid because that is not my expertise but please can SARS ask its consultant to be a little bit patient with us and not sound bored when we ask questions. I’m sad because I never received the help I needed and still very distressed Call was made on this day around 17:30 . If it’s not a lot to ask can they please make me aware that this issue is resolved and the relevant person knows that she’s unprofessional