GUTTED BY SARS SERVICE

Tax ref no: *** My case no: ***

I have submitted my returns on 06 July 2021 and there is a refund due to me. 09 July 2021 I went to my profile and found out that the refund has been reversed.

I called in and spoke to Nicolette Magubane, she then explained that because I had updated my bank details I need to send confirmation of bank account, account statement, id copy , proof of residence , a picture of myself holding my ID and a note saying I would like to change my details. I went to my efilling and submitted all these documents.

My complain is that when I updated my bank details on my efilling , the system did an OTP verification via my email and cellphone.

They have sent me an email confirming that they have received my documents but now the supervisor by the name of Corri-anne Visser is telling me to wait for 21 days. I need this matter to be resolved ASAP and for the refund to be completed within 48 working hours.

It does not take 21 days to verify banking details with the bank, Why should I wait for 21 days for SARS to verify my banking details with the bank when I have also sent all the supporting documents?

I work for a financial institution and I know it does not take 21 days to verify banking details.