Gross *********** and inconsistent staff
<p>Case# ********** 29</p> <p>I submitted my tax return on e-filing on the 08/08/2016. I then changed my banking details and SARS asked that I bring my proof of banking, which I did together with my IRP5s, proof of residence, Medical Aid certificate and copy of ID. Everything that they would need to process my refund was submitted on the 19/06/2016 to remove a "special stop" on my profile. After calling SARS call center about 5 times, I was told that there is no turnaround time for my query to be resolved. But after speaking to a couple of consultants and managers, none of them could even pick up that the person that helped me at SARS escalated my query to the wrong department. After laying a complaint today I then had go back to SARS again to resubmit the same documents that were on the system only this time around my documents were sent to the right department. I now still have to wait for another period and no one knows what the procedure is and how long it will take as every consultant is just trained to tell you " be patient, there is no turnaround time" . What type of organization has no turnaround time, no accountability, no knowledge of procedures, no access to the relevant department, managers who cannot detect incorrect procedures and employs people just to read what is on their computer screen but don’t know how to analyze the data and procedures? </p> <p> </p> <p>The most help I got was to register a complaint from Miss Naidoo. I demand to speak to someone who is understands SARS procedures and is knowledgeable and will attend to my query with immediate effect. I am not willing to wait for an undisclosed period of time if I already waited for a month for nothing. A manager by the name of Cossy/Khosi, said yesterday that she will email back office from her work station to have the same person that was allocated my query on the 11 October 2016 sort out my issue. She also could not detect that my query was not sent to the right department. My case numbers ********** 87; ********** 28</p>