Gross incompetence

I received a final demand letter on 16 September 2026 and took leave from work on 17 September 2026 to visit the Edenvale SARS branch to dispute my tax assessment. My concern was that I had been assessed as a non-resident taxpayer, which resulted in me not receiving certain rebates and deductions that I believe I was entitled to. To support my dispute, I provided copies of both my previous year's and current year's tax returns.

Upon arrival, I found the consultant assisting me to be unhelpful and dismissive. After I explained my situation, she accused me of altering information on the SARS portal and repeatedly placed the responsibility on me. I explained that the relevant section of the portal is greyed out and cannot be amended by taxpayers. Despite this, she proceeded to scan my supporting documents and advised me that a dispute had been successfully lodged.

I was also informed that I would receive a WhatsApp message requesting additional supporting documentation. However, I never received any WhatsApp communication or any other correspondence regarding the dispute. Since that visit, I have not received any updates on the status of the dispute or any further requests for information.

To my surprise, I subsequently received a garnishee order, effective from October 2026, which clearly indicates that the dispute was never lodged or processed as I had been advised. Unfortunately, I do not recall the name of the consultant who assisted me, but I believe that I was failed by her handling of the matter.

I took a day's leave from work and made a considerable effort to arrive at the branch before 07:00 in the morning, only to discover that my efforts appear to have been in vain. I am extremely disappointed and dissatisfied with the level of service I received. The lack of communication, follow-through, and assistance has caused unnecessary stress and inconvenience, and I find the entire experience unacceptable.