frustrated to the core

Recently I decided to do my returns with Sars in July this year , I must say its been a horrible journey. I went to the branch on in July waited for 3 hours only to be assisted by some rude lady and manager saying that young people have no respect just because i was asking questions . she didn't even greet me when i sat down i had to greet to start the conversation. thereafter she kept saying the documents are going to be a problem but does not state the reason why . I was told that my documents are not correct . I then went back in August to do the same thing and was assisted by a different person and everything was updated. In September i decided to do my returns online and was sent a letter to submit documents for my notice assessment which i did on the 19/09/2018 and was told it would take 21 days to be audited . Alright i waited for more than 21days , last week on the 01/11/2018 i called the call center after received an email confirmed i should sign in to view the letter on the efiling website . it confirmed that my documents has been assessed . I then called the call center they told me payment would take 3-7 days to reflect. I decided to do a follow up on Tuesday this week and i was informed my documents has not been assessed and they will escalate it to the audits department i have to wait 2 business days . Today i decided to call to lay a complaint because this service has been a disaster , I spoke to an agent explaining why i am disappointed and frustrated for 2 minutes he then requests my information there after he tells me to hold . after holding for 8 minutes the guy ends the call . i have reached y limit now this is unacceptable