FRUSTRATED TAX PAYER

I submitted my Tax Returns for 2024 on the SARS App and the Notice of Assessment showed that I owe SARS money. I went to SARS Cape Town branch today to enquire about the amount of that I owed to SARS, I waited for over 4 hours there which was not a problem as staff had advised us that they might no be able to assist all of us as some of them have to attend a meeting at 12. I decided to wait hoping that I might be assisted before 12, I ended up leaving after 12 as the queue was still long and staff was leaving for the meeting. I phoned the call center for assistance after I left the branch. I was assisted by a call center agent who was very impatient, which was very frustrating as I needed clarity on how I owe SARS that amount of money. The agent sounded annoyed at my questions, he referred me to the SARS app and plain out told me that he can not stay on the line with me as he has other tax payers to assist and dropped the call. It's very frustrating to have to pay SARS when they can't even explain to you how the amount you owe them was calculated. After all the effort I made to get assistance from SARS, I still have no clarity of my debt.