Frustrated Tax payer

I am so frustrated and livid with the poor handling and service from SARS and its auditors dealing with my case. First I have been frustrated by the lack of urgency in attending to my query and lack of communication with regards to my dispute. I log the dispute on 25 April 2024. To date the matter is still not received but to SARS the case is closed. I only received correspondence on 24 May 2024 via email with PDF document which I could not open. I further went to the centurion office on 27 May 2024 where I was told the query is closed. I disputed this stating that I want the auditor to call me and discuss the query and explain to me in detail. I also stated clearly that the documents (PDF) that SARS is sending I am not able to open hence I require an auditor to call me and explain the outcome. A new case was logged and again I did a follow up via SARS complaints centre today and I am told the case is resolve. What the hell...the matter is not resolved. I have yet to receive a call from SARS auditor or responsible person to give feedback and explain the outcome. This is not acceptable. Clearly, the SARS auditors have no respect for me as a compliant tax payer. This office is a joke because every time you follow up, a new query is logged. How many cases of the same matter are you going to log with no action nor resolution. Clearly taxpayer satisfaction should be priority.

Can someone at the top respond and action.

Case number: ******4

This matter is urgent