frustrated TAX payer

SARS is really proving not care bout the people. i have been dealing a with a refund case since Nov 2021 and now i am being told to wait its been escalated. they said i owe them paid in feb 2022 and i paid them since i am still waiting for my refund. the agents keep tell me they cannot give me a TAT as there is no TAT for escalations. everything they have requested i did within 12 hrs of request. i have been waiting, when i ask for the reason for the hold up no one can tell me what the hold up is for. No agent in the contact center can see that. when i ask for their manager they are busy. the only person who called me back from SARS was Sibongile from the pine town brunch to advise that i need to upload a tax certificate, the guy from this morning went out of his way to annoy me and tell me there is no TAT and he des not know why my refund was done. i was calling to find that our as i know it was escalated last week by Zukizwa another agent that wanted to assist. honestly i am now frustrated by SARS and different process that are not explained when you contact them. i went to the brunch to ensure that all of these are cleared. look at me now still at it trying to get my refund.