********** and bad Customer Service
<p>Me and my husband submit our return for Business Vat 25 of May 2017 we did it early because we had a refund that Sars needs to pay us an amount of R66971,67. How difficult is that to get this refund out of SARS and we need this money to fund a big project for our business. First of all the correspondance send to us confirm we must log into efiling to view the letters. Although I have a brand new laptop with the newest software I cannot view Sars correspondance, I even went to the Internet Cafe and try to view the Sars correspondance on their computers but still I cannot view this. Now every time there is a new correspondance me and my husband had to go in to the branch because there is just no customer service when you call SARS on the telephone. I cant understand why SARS just send all that they need from us at once but now as soon as I submitted the documentation they need then a week later they send another correspondance of other documentation they need. Me and my husband went to SARS branch in Pretoria North on 22 June, our ticket nr 79 because another correspondance was send to us the 21 st of June which we cannot view. O my word I had the most terrible customer service from the SARS employee I ever experience in my life. He took about 5 minutes just staring on the screen and then told me I owe SARS an amount of R66703,74 I told him this is a mistake where is my refund of R66971,67??? He could not answer me. I call my bookeeper and ask her to check my profile to see what was going on. My bookeeper told me that SARS had deleted my input tax and refund and it only show my output tax the money I owe them. I almost got a heart attach, how on earth according to me this is ***** you cannot only accept output tax and delete the input tax and to top it all they charge me even penalties of R6000. Sars are the once that delaying the whole process how can they just turn arround and delete my refund. Well thank to my bookeeper that knows more whats going on than the employee that works at SARS we had to submit now all of the documentation and my input tax again and log a despute while the worst is I had to wait now hell knows how long for my refund and the whole project of my business in now on hold and people I have promised to employ had to wait before they can provide for their families all due to SARS. A very angry Jaco and Lindie Nortje</p>