Follow-Up on Unresolved Complaint

Dear SARS Team,

I am writing to express my deep disappointment and frustration. I previously sent an email logging a complaint, and it seems to have been ignored. It feels as though you are protecting your own employees at the expense of taxpayers.

Despite my efforts, I have received no follow-up, whether by email or phone call. This lack of response only strengthens my belief that SARS is untouchable and indifferent to how its employees treat citizens.

I am incredibly upset and disappointed by the treatment I have received. All I seek is help and guidance on my tax return, striving to be a good citizen. The employee who mistreated me appears to be above reproach, further proving my point.

I urge you to address this matter seriously and ensure that no one else has to endure such treatment.

Sincerely,