Feel like I have been ******.

Was taxed on a transaction that is supposedly tax free, namely the first withdrawal from a pension/provident fund. Have been trying to find out why. First did a request fro reason, no response. Next an objection, no response. Then a complaint, no response. On doing my tax return another objection, response was 'invalid objection, do request for reason'. Efiling shows that request for reason is not available. Tried the tax ombud, they say they cannot help, I have not exhausted all avenues. with SARS. Set up a telephonic appointment. No call. SARS at your service? I don't think so.